The Talking Points and Frequently Asked Questions (FAQs) Toolkit downloads in Microsoft Word and features strategic tips and templates for outlining approved messaging to a specific audience group about a specific topic internally (i.e., within an organization) and/or externally (i.e., outside of an organization). Leveraging this toolkit to plan messages will ensure consistent and on-brand messaging no matter who delivers it.
 
Common reasons for creating talking points and FAQs include: 
Announcing organizational changes
Launching or enhancing products and offerings
Announcing mergers & acquisitions
Explaining changes in human resources policies or employee benefits